Stayvo Campus — Privacy Policy

Effective Date: November 17, 2024

Last Updated: November 17, 2024

This Privacy Policy explains how Stayvo, Inc. ("Stayvo," "we," "us," or "our") collects, uses, and shares information when you use the Stayvo Campus mobile application and related services (the "App"). By using the App, you agree to the practices described here. If you do not agree, please do not use the App.

Note: This policy describes the Stayvo Campus experience. It does not cover partner services (e.g., landlords or third-party platforms) that maintain their own policies.

1) What We Collect

We collect information in these categories:

A. Account & Identity

.edu email and university domain (required to create an account).
Name, username/handle, graduation year, campus affiliation, and any other profile fields you choose to provide.
Email verification status and timestamps.

B. Profile & Content You Provide

Photos, bios, tags, housing preferences and listings, interests, and other profile details.
Messages and interactions (e.g., likes). Replies are free; free accounts have limited message starts.

C. Payment & Subscription

We use Stripe to process Campus+ payments. Stripe collects payment method details (e.g., card data) directly; we do not store full card numbers. We may receive limited billing metadata from Stripe (e.g., last4, brand, country, transaction outcome).

D. Device & Usage

Device identifiers, app version, language, time zone, operating system.
IP address, general location (city/region), and in-app actions (e.g., sign-up, profile completion, message events, purchases).
Crash logs and diagnostics.

E. Referral & Campaign Attribution

If you join through a campaign link or QR code, we store the campaign/campus/partner identifiers to understand which posts or campus reps drove sign-ups.

We may combine the above with publicly available information or information we receive from service providers (e.g., analytics and anti-abuse services).

2) How We Use Information

We use information to:

Operate the App and provide features (profiles, matching, messaging, housing discovery).
Verify student status via .edu email and enforce platform eligibility.
Provide paid features and handle payments via Stripe.
Maintain safety, including content moderation, spam prevention, and abuse handling.
Measure and improve the App (performance, features, adoption by campus, UX testing).
Communicate with you (service announcements, support, transactional emails).
Comply with law and enforce our Terms of Service.

We do not use your data for third-party targeted advertising. The App has no ads.

3) Sharing of Information

We share information in these cases:

Service Providers. With vendors who help us operate the App (e.g., hosting, analytics, email, crash reporting, payment processing via Stripe). These providers may access your information only to perform services for us and must protect it.
Legal & Safety. To comply with law or valid legal process; to protect the rights, safety, and property of Stayvo, our users, or others; to detect and prevent fraud or abuse.
Business Transfers. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
With Your Direction. If you choose to share content or links externally, or connect with a third-party service, we may share information at your request.

We do not sell personal information and we do not share it for cross-context behavioral advertising.

4) Messaging & Safety

Messaging. Messages are stored so that you and your recipients can access them. We may retain metadata (e.g., timestamps). Do not share sensitive personal, financial, or health information in messages.
Moderation. We may review or take action on content that's reported or that appears to violate our Terms (e.g., scams, harassment, impersonation).
Reporting. Users can report profiles or messages. We may notify and cooperate with law enforcement as required.

5) Your Choices & Rights

Access & Update. You can view and edit profile information in the App.
Email Settings. You can opt out of non-essential emails by using unsubscribe links. We'll still send transactional messages (e.g., receipts, support, service updates).
Delete Account. You can delete your account in settings. Deleting your account removes your profile and restricts access to messages moving forward; some logs or backups may be retained for a limited period as described below.
State Rights (US). Depending on where you live (e.g., California, Colorado, Virginia, Connecticut, Utah), you may have rights to access, delete, correct, or opt out of certain processing. Email stayvoapp@gmail.com to exercise these rights. We may verify your request (e.g., email verification).
No Sales/Sharing. We do not sell personal information or share it for cross-context behavioral advertising. If laws require an opt-out link, contact stayvoapp@gmail.com and we will honor it.

6) Data Retention

We retain information for as long as needed to provide the App and for legitimate business needs, including security, fraud prevention, and legal compliance:

Account data: retained while your account is active; deleted or anonymized within a reasonable time after you delete your account.
Messages & content: retained while your account is active and for a limited period thereafter for safety and legal purposes.
Campaign attribution & analytics events: typically up to 12 months (aggregated thereafter).
Transaction records: retained as required by tax/accounting laws (often 7 years).
Backups & logs: retained for limited periods and then deleted or anonymized.

We may also retain data as necessary to resolve disputes, enforce our Terms, and comply with legal obligations.

7) Children's Privacy

The App is for adults 18+ only. We do not knowingly collect personal information from anyone under 18. If you believe a user is under 18, contact stayvoapp@gmail.com and we will take appropriate action.

8) International Transfers

We may process and store information in the United States and other countries where we or our service providers operate. These countries may have data-protection laws that are different from those in your country. We use measures designed to protect your information consistent with this policy and applicable law.

9) Security

We implement technical and organizational measures designed to protect your information, including encryption in transit, access controls, and monitoring. No system is perfectly secure; please use strong passwords, keep your device updated, and be cautious with links and attachments.

10) Third-Party Services

The App may link to or integrate with third-party services (e.g., Stripe for payments). Your use of those services is governed by their own terms and privacy policies, not this one. We are not responsible for third-party practices.

11) Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you (e.g., in-app notice or email). Your continued use of the App after the effective date means you accept the updated policy.

12) Contact Us

Questions or privacy requests?

Stayvo, Inc.

Email: stayvoapp@gmail.com

Address: 2203 Lyndale Ln
Billings, Montana 59102
United States

Notes specific to Stayvo Campus

Eligibility: .edu email required; we do not run criminal background checks.
No ads / no sales of personal info: Our model is subscription-based (Campus+); we do not sell or share personal info for targeted advertising.
Moderation: We may review reported content and take action per our Terms of Service.